Return Policy

📌 Return & Exchange Policy

At PEBO Handmade, we are committed to providing high-quality pet clothing and accessories. If you received an incorrect or defective item, please review our return and exchange guidelines below.

📅 7-Day Return Period

According to Taiwan’s Consumer Protection Act, you may request a return within 7 days of receipt (including weekends), unless the product falls under the non-returnable categories below.

📌 Non-Returnable Items

• ❌ Custom-made items (tailored sizing or personalized designs)
• ❌ Items that have been worn outside or washed
• ❌ Opened personal hygiene items (such as pet sanitary skirts)

To request a return, please contact us within 7 days and provide the following information:

• Full name
• Order number
• Phone number
• Item(s) to be returned
• Reason for return & photo(s)

📩 Email: [email protected]
📱 LINE Official: @pebo
🕒 Customer Service: Mon–Fri, 10:00–18:00

📌 Return Conditions

Returns must meet all of the following conditions:

• ✅ Unused, clean, with no damage or odor
• ✅ Includes original packaging, tags, and accessories
• ✅ Securely packaged to avoid damage during shipping

We do not accept returns in the following cases:

• ❌ Exceeding the 7-day return period (based on delivery receipt)
• ❌ Worn, washed, damaged, or stained items
• ❌ Missing packaging, tags, invoice, or damaged due to poor repackaging
• ❌ Repeated or malicious return behavior

📌 Return Process

1. 1️⃣ Contact customer service and submit return request
2. 2️⃣ Wait for confirmation and return instructions
3. 3️⃣ Ship item back securely
4. 4️⃣ Refund will be processed once return is approved

📌 Refund Instructions

• 📌 Credit card: Refunds will be returned to the original payment account (time depends on bank processing)
• 📌 Cash on delivery: Refunds will be made via bank transfer (please provide your full bank details)

Note: Refunds will be processed only after our warehouse confirms the return meets all conditions. Thank you for your patience.

📌 Exchange Instructions

If you need an exchange, please return the original item and place a new order:

1. 1️⃣ Confirm exchange eligibility with customer service
2. 2️⃣ Return the item according to return instructions
3. 3️⃣ Place a new order online
4. 4️⃣ Price differences will be refunded or charged accordingly

⚠️ Exchanges are only accepted for defective or incorrect items. We do not accept exchanges due to personal reasons like size or color preferences. Please check carefully before purchasing.

📌 Additional Notes

Due to screen display differences, slight color variations are not considered defects.
PEBO Handmade reserves the right of final interpretation. Any disputes will be handled under Taiwan law.

📍 Thank you for choosing PEBO Handmade! Please contact us if you have any questions. 💖

📩 Email: [email protected]
📱 LINE Official: @pebo